Collin Filbin

405 Glengarry Drive

Garland, Texas 75043

Cell: (469) 939-6428

Email: elleape@gmail.com

Skills and Qualifications:

14 years in customer service

3 years call center experience

50+ WPM and 10-key experience

Experience with Windows XP, 7, and 8

Troubleshooting various PC, Mac, iPhone, and Android platforms including email

Configurations of WAN and LAN connections within routers, modems, PCs

Installation of PC hardware components, cable boxes, VCRs, and video game systems

Photoshop CS experience and some experience with all MS Office applications.

Education:

Diploma of Graduation: Bryan Adams High School Dallas, TX 1998-2002

Eastfield Dallas County Community College 2002-2004

PROFESSIONAL WORK HISTORY:

Staples: 2014 - Present

Cashier

1. Frontline customer service

2. Cash handling

3. Offering promotional sales and services

4. Assisting customer with general office supply assistance

Copy and Print Associate

1. Consulting business customers on printing needs

2. Submit jobs to commercial copiers and wide format printers

4. Use of cutting, binding, and lamination machines

3. MS Office and Adobe Photoshop to create products for customers

Telvista: 2010 - 2013

Verizon Business Technical Support (Level 2)

1. Handling professional frontline calls from businesses

2. Troubleshooting internet service and minor PC issues

3. Configuration of WAN/LAN connections on routers/PCs

4. Following proper call procedures and schedule compliances

Verizon Business Technical Support (Level 3 - Internal Solutions)

1. Assisting L2 Technical support agents requiring help with company processes

2. Handling escalations from customers in sensitive situations

3. Follow up calls to customers over the course of days or weeks to resolve issues

4. Documenting all issues and customers in spreadsheets

Verizon FiOS Technical Support Advisors

1. Handling frontline calls from both residential and business customers

2. Troubleshooting issues surrounding telephone, television, and internet services

3. Accurately documenting calls

4. Following proper call procedure and schedule compliances

Loomis Armored: 2008 - 2010

Driver/Guard:

1. Remaining alert while driving and guarding at all times

2. Handling loads up to 50 lbs.

3. Filling out strict daily paperwork

4. Ensuring company vehicle is clean and undamaged

ATM Technician

1. Heavy, raw cash handling

2. Balancing ATMs at banking centers or customer specific locations

3. Minor ATM maintenance (i.e. replacing receipt rolls, reporting damage, etc.)

4. Working in a time strict manner with banks on when machines needed servicing

Blockbuster: 2000 - 2008

Customer Service Representative (CSR):

1. Answering customer questions on movies, games, and multimedia equipment

2. Accurately checking in movies, organizing, and restocking them on shelves

3. Handling cash register and company specific Point of Sales software

4. Assisting managers with minor store projects

Sales Manager

1. Managing nightly shifts and CSR responsibilities

2. Resolving customer questions and concerns

3. Counting down registers and preparing nightly deposits

4. Encouraging and tracking CSR's sales

Assistant Store Manager

1. Solving intermediate and advanced customer questions and issues

2. Scheduling employee work shifts

3. Carrying out weekly store projects

4. Ensuring proper sales goals met and relayed with store manager

References:

Casey Weeks - (972) 824-4422

Howard Byars - (903) 945-2450